Dg999's Terms and Conditions — Know before you use

1 Introduction

Dg999 (referred to herein as "we", "the platform", or "dg999") is an internationally licensed online gaming platform. These Terms and Conditions apply to the use of dg999's website, mobile app, and all related services.

By registering on our platform or using any of our services, you are deemed to have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using dg999's services.

2 Eligibility & Registration

To open an account and use dg999's services, the following conditions must be met:

• You must be at least 18 years Underage accounts will be closed immediately and any deposited funds may be forfeited.
• Each individual may only one account maintain. Creating multiple accounts is strictly prohibited.
• All information provided at registration — name, address, date of birth, and mobile number — must be accurate and kept up to date.
• Mobile number verification is required to activate your account.
• Additional identity verification (KYC) may be required before processing large withdrawals.

Dg999 reserves the right to decline any registration request at any time and for any reason.

3 Account Management

The security of your dg999 account is entirely your responsibility. Please keep the following in mind when managing your account:

• Keep your username and password confidential — do not share them with anyone.
• Use a strong password and change it regularly.
• If you notice any suspicious activity on your account, contact us immediately via live chat.
• Gambling using another person's account or on behalf of someone else is strictly prohibited.
• Third-party software or bots may not be used to access your account.

You are responsible for all activity carried out through your account. dg999 will not be liable for any losses resulting from unauthorized third-party access.

4 Deposits & Withdrawals

All payment-related activities on dg999 are governed by the following rules:

• Deposit Method: bKash, Nagad, Rocket, bank transfer, and cryptocurrency (USDT, BTC) are accepted.
• Minimum Deposit: BDT 500. Maximum limits may vary depending on the payment method.
• Withdrawal processing time: Usually within 1–24 hours. Delays may occur if KYC verification is incomplete.
• Minimum Withdrawal: BDT 1,000. It is recommended to withdraw using the same payment method used for your deposit.
• Funds used for gambling are non-refundable.
• Dg999 reserves the right to place withdrawals on hold in the case of suspicious transactions.

5 Bonus Policy

Dg999 offers various types of bonuses. Each bonus has its own terms and conditions that must be read before claiming:

• Welcome Bonus: Up to 100% bonus on your first deposit. A specific wagering requirement must be met before it can be cashed out.
• Reload Bonus: Weekly reload bonus terms and conditions apply separately.
• Cashback: Paid at a fixed rate on net losses within a specified time period.
• If bonus abuse is detected, the bonus may be cancelled and the account suspended.
• Dg999 reserves the right to modify or cancel any bonus offer at any time.
• Using bonuses across multiple accounts is strictly prohibited.

6 Gaming Rules

All games on dg999 are fair and RNG-certified. The following rules apply to gameplay:

• All game results are determined by a certified Random Number Generator — no manipulation is possible.
• In Sports Betting, bets placed before a match starts are generally confirmed and cannot be changed once the match is underway.
• If a game is interrupted mid-round due to a technical error, the bet for that round will be voided and the amount will be refunded.
• The dealer's decision is final in Live Casino games.
• Automated tools or software may not be used during gameplay.

Dg999 reserves the right to temporarily or permanently discontinue any game under exceptional circumstances. Any applicable balance will be refunded in such cases.

7 Prohibited Activities

The following activities are strictly prohibited on the dg999 platform:

• Creating multiple accounts or using another person's account
• Abusing or exploiting the bonus system
• Money laundering or use of illegal funds
• Attempting hacking, phishing, or any other form of cyber attack
• Threatening or harassing other players
• Attempting to manipulate game outcomes
• Running scams or fraudulent activities on the platform

8 Responsible Gaming

Dg999 believes gaming should be entertainment — not a problem. That's why we offer the following features:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Self-Exclusion: Option to temporarily or permanently suspend your account.
• Reality Check: Gaming session notifications at set intervals.

If you encounter any gaming-related issues, contact our support team or visit our Responsible Gaming Visit the page.

9 Privacy

Protecting your personal information is our priority. To learn more about how we collect and use your data, please review our Privacy Policy Read.

• Your information is used solely to provide services and ensure security.
• Your information is not shared with third parties, except where required by legal obligation.
• Your information is secured with SSL-256 encryption.

10 Account Closure

Dg999 may close or suspend an account under the following circumstances:

• Immediately and without prior notice in the event of a terms violation.
• Accounts that have been inactive for an extended period (12 months or more) may be temporarily suspended.
• When required by law or directed by a regulatory authority.

You may close your account at any time by contacting our support team. Please withdraw your balance before closing.

11 Limitation of Liability

Dg999 shall not be held liable for the following:

• Game losses or other issues caused by internet disconnection.
• Transaction delays caused by third-party payment gateways.
• Issues caused by faults in your device or software.
• Losses resulting from sharing your login credentials with others.

However, in the case of a verified technical error, dg999 will provide the appropriate remedy.

12 Changes to Terms

Dg999 reserves the right to update these Terms and Conditions at any time. When changes are made:

• You will be notified of significant changes via email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

The date of the latest update is always displayed at the top of this page.

13 Contact

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Live Chat: Click the live chat button from any page on the platform — support is available 24/7.
• Email: [email protected] (responses are typically sent within 24 hours)
• FAQ: Answers to common questions FAQ page Will receive.