Online gaming should be fun, not stressful. dg999 believes that within the right limits, gaming is a healthy form of entertainment — which is why we offer full support for responsible play.
We want you to stay in control at all times. These features are here to keep your gaming experience safe.
Set your own daily, weekly, or monthly deposit amount. Once a limit is in place, the system enforces it automatically.
Decide in advance how long you want to play. Once the time is up, dg999 will notify you and can automatically end the session if needed.
Need a short break? You can take a temporary break from 24 hours up to 6 weeks. During this period, access to your account will not be possible.
If you feel gaming is becoming a problem, you can use self-exclusion to close your account for an extended period — anywhere from 6 months to permanently.
View your gaming patterns, win/loss records, and time spent all in one place. Make informed decisions.
Our 24/7 Bangla support team is always ready to help with any questions or concerns about Responsible Gaming. We're here to support, not to judge.
Welcome to dg999. We believe online gaming can be a healthy part of everyday entertainment — as long as it's enjoyed within the right boundaries. Responsible gaming isn't just a policy for us; it's at the heart of everything we do.
Online gaming is growing rapidly in Bangladesh, with people of all ages playing on mobile. But in all the excitement, some players can find themselves more involved than they intended. dg999's Responsible Gaming program is here to help you find your way back.
On this page, you'll learn how to practise responsible gaming, what the warning signs look like, and how dg999 can support you.
Keep in Mind: Gaming is entertainment, not a reliable source of income. Always play with money you can afford to lose without it affecting your life.
Responsible gaming means enjoying the experience while staying in control. It's not about playing less — it's about playing smart.
At dg999, responsible gaming means:
What healthy gaming looks like: When gaming lifts your mood, doesn't interfere with family or work, and you can stop whenever you choose.
It's not always easy to notice when entertainment becomes a problem. Watch for the signs below — if any apply to you, it may be time to seek help.
Take action if you notice these signs in yourself or someone you know
You are spending money meant for household expenses, rent, or food on gaming, or borrowing money to play.
Hours pass without you noticing, or you're losing sleep to keep playing.
You repeatedly bet more money trying to recover what you have lost.
You're neglecting time with family because of gaming, or you've been dishonest about how much you play.
You feel irritable, anxious, or restless when you're unable to play.
You're finding it hard to focus at work or falling behind in your studies because of gaming.
Important: If you recognise two or more of the signs above in yourself, reach out to dg999's Responsible Gaming team today. We're here to help, not to judge.
Dg999 gives you a range of powerful tools to help you stay in control of your gaming
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes 24–48 hours.
Decide in advance how long each session will last. When time is up, the system will alert you.
Temporarily suspend your account for anywhere between 1 day and 6 weeks. It will be reactivated automatically once the break period ends.
Close your account for 6 months, 1 year, or permanently. During this period, the account will not be reopened under any circumstances.
You'll receive periodic pop-up notifications letting you know how long you've been playing.
Your session will end automatically once your losses reach a set amount.
View your complete gaming history, wins, losses, and time spent whenever you need.
Speak directly with our Responsible Gaming specialists, available 24 hours a day.
Answer the following questions honestly. If most of your answers are "Yes," please seek help.
Do you often spend more on gaming than you planned?
Do you feel restless or irritable when you're not gaming?
Have you lied to family members about your gaming?
Do you play more to try to win back money you have lost?
Tip: These questions are here to help you reflect. If you feel you need support, let us know via live chat.
Keep this checklist in mind before every gaming session.
Dg999 strictly enforces an 18+ policy. Keeping minors away from gambling is one of our highest priorities. Through age verification during registration and KYC checks, we ensure no underage user can access our platform.
Our advice for parents:
Strict policy: If a minor is found to have opened or accessed an account, that account will be closed immediately and all associated data will be removed.
Asking for help takes courage. We are here for you, always.
Speak with our responsible gaming specialists in Bengali, 24 hours a day. Completely confidential.
Email us at [email protected]. Responsible gaming requests are responded to within 24 hours.
If you want to close your account right now, let us know via live chat. Action will be taken immediately, no questions asked.
Detailed guides, tips, and self-help resources on Responsible Gaming are available in our FAQ.
Following these habits will keep gaming enjoyable every time
Set a fixed monthly budget for gaming and never exceed it.
Take a 5–10 minute break every 30–45 minutes of play. Get up, stretch, walk around, and have some water.
Set a win target and stop when you reach it. Don't let greed push you into losing it all.
Avoid gaming while under the influence of alcohol or medication, as good decision-making is harder in that state.
Let someone close to you know about your gaming habits. They can step in and help if needed.
See gaming as entertainment, not a source of income. That mindset is the key to healthy gaming.
Stop gaming at least an hour before bed. Good quality sleep is essential for your mental wellbeing.
Keep up other activities outside of gaming — reading, exercising, or spending time with friends.
Losing is a normal part of gaming. Avoid playing out of frustration after a loss.
If you feel like you're losing control of your gaming, don't wait — contact the dg999 support team. Taking that first step is always the hardest part.
Find answers to the most frequently asked questions here
Every player's safety is our top priority at dg999. Create an account today and enjoy a safer experience with our responsible gaming tools.
18+ | Responsible Gaming Is Our Commitment